产品和服务

Customs Clearance

我应将我的海关文件提交到哪里?
如果您需要向我们发送集装箱清关所需的海关文件,请通过twillsupport@maersk.com或聊天与我们联系。...
如何申请证书?
如果您需要申请证书,请通过twillsupport@maersk.com或www.twill.net上7天24小时随时可用的聊天工具与我们联系...
如何获得清关报价或价格?
Our prices for taking care of the actual clearance formalities are available on ...
什么是HS编码或关税细目,我在哪里可以找到它们?
HS代表“协调制度”,是一套国际标准化名称和编号系统,用于对不同货物进行分类。...
What is a T1 document?
The T1 shipping note is a customs document used in cross-border movement of good...
What are customs clearance services?
Customs clearance involves the preparation and submission of documentation that ...
How long does customs clearance take?
Typically, customs clearance takes less than 24 hours. If your paperwork is lack...
What can I expect when choosing Twill's customs services?
When you buy customs services from Twill you can expect a global team of customs...
Will I be informed about the status of my customs clearance?
When you have selected us to handle your customs clearances you will be able to ...
What information and documentation will be required from me for customs clearance?
As a minimum requirement, we will ask you to upload a copy of the packing list a...
Can I buy customs clearance services after I have placed my booking?
After you have placed your booking on Twill you are able to still buy customs cl...
What is an HTS code?
An HTS (or HS) code stands for Harmonized System or Harmonized Tariff Schedule. ...
What is a tariff code?
A tariff code is a unique code which is documented in the Harmonised System (HS)...
What is a T2L document?
The T2L document is issued in each branch of the customs office in the place whe...
What is a certificate of origin (CO)?
A certificate of origin (CO) is a document declaring in which country a commodit...

保值服务

保值服务的优势是什么?
Twill特为的创立初衷即是为客户提供更好的支持——借助货物保值,使货物保障或提出索赔……...
什么是保值服务?
保护您的货物至关重要,但您知道吗,在传统保险中,大部分损失或损坏的风险由客户承担……...
Can I buy Value Protect after I placed my booking?
After you have placed your booking on Twill you are able to still buy Value Prot...
Why can I not buy Value Protect for some of my bookings?
The reason for this could either be that the container has already been gated in...
What is the difference between Value Protect and traditional Insurance?
在传统保险中,大部分损失或损坏的风险由客户承担,也就是由您来承担,这可能会代价很高昂。...

Other Services

Twill特为在每个国家都提供清关服务吗?
We have experts in more than 150 countries we operate in and offer customs clear...
Does Twill offer container weighing services?
Currently, we do not offer any online container weighing services via the Twill ...
Does Twill offer warehouse services?
Currently, we do not offer any online warehousing service via the Twill platform...
Does Twill offer insurance?
Currently, we do not offer any online insurance service via the Twill platform. ...
Does Twill offer trade finance?
Currently, we do not offer any online trade finance service within Twill. Howeve...
Does Twill offer CO2-emissions reports?
Currently, we do not offer any online CO2 reporting services via the Twill platf...
Does Twill offer courier services?
Currently, we do not offer any online courier services via the Twill platform....
Does Twill offer report functionalities?
You will be able to download a report of all your shipments via the platform whe...
Does Twill offer dashboard functionalities?
You can access your shipment dashboard via the Twill platform at any time, where...
Does Twill offer any digital services?
As Twill is being developed to be a purely digital solution, we strive to transf...
Can I book Less Container Load (LCL) with Twill?
Currently, we do not offer the option to book your LCL cargo via the Twill platf...
Can I book air cargo with Twill?
Currently, we do not offer the option to book your air cargo via the Twill platf...
Can I book rail transportation with Twill?
Currently, we do not offer the option to book your rail cargo via the Twill plat...
Can I book intercontinental shipments with Twill?
Currently, we do not offer the option to book your intercontinental shipments vi...

Ocean freight

Does Twill book ocean freight with all carriers?
All bookings via Twill will be loaded on a Maersk or Sealand vessel. Twill does ...
Can Twill arrange ocean freight?
Twill is part of Maersk Group and specialized in ocean freight transporation....
Can Twill ship ocean freight all over the world?
Twill is supercharged by Maersk. That means we can ship your ocean freight to an...
Can I choose my own preferred route?
When you search for schedule options, Twill will display the options that you ca...
What are the expected transit times for ocean freight?
The transit time of your cargo depends on where you are shipping to and from....
What is the cost of ocean freight?
The price for ocean freight depends on the schedule you would like to book on an...
Will I be certain to get ocean freight space on the vessels?
When you book via Twill you agree to a two-way commitment. You commit to honour ...

Demurrage and Detention

什么是标准免费时间?
标准免费时间是承运人免费提供给客户的时间段,包括免堆期和免箱期。...
什么是DnD、D&D或滞港费和滞箱费?
滞港费是当客户在码头占用承运人集装箱的时间超过约定的免堆期时收取的费用。...
我可以申请额外的免箱使吗?
作为我们标准服务的一部分,我们承诺根据市场实际情况提供相应的免费时间。如果您需要将集装箱保存更长时间……...
What causes Demurrage and Detention?
Demurrage and Detention can happen for a variety of reasons....
What will the cost be if I exceed the allowed free time days?
The actual free days available, and the additional charges should you exceed the...
Will the free time days be separate or combined?
The free time days offered in Twill are always separated between specific free t...

Inland transportation

Can I decide which modalities are being used?
You are not able to select the modality of your inland transportation online. We...
Can I decide which routing the shipment should follow?
You are not able to customise the routing offered to you on the Twill platform. ...
What happens if unexpected waiting time occurs?
In the unfortunate event that unexpected waiting time occurs during inland trans...
What is the difference between chassis delivery and sideloader delivery?
The prices we display around inland transportation are always based on a pick-up...
What types of modalities are used to arrange inland transportation?
For arranging inland transportation there are three types of modalities we use -...
What is intermodal trucking?
A form of freight transportation that moves goods in special containers on truck...
What is intermodal transportation?
Intermodal transportation means moving large-sized goods in the same steel-based...
What is inland transportation?
Inland transportation covers all transport activities that go over land, i.e. al...