初次使用

注册

Can I use my existing Maersk or Sealand account when signing up on Twill?
如果您想重置或更改密码,请点击“登录”,然后点击“忘记密码?”并按照说明进行操作。...
I have been notified that a buyer has placed a booking with me as a supplier. What should I do?
If you don't have an account with Twill or Maersk, you can activate an account v...
I didn't receive the authorisation email. What should I do?
In some cases, the spam filtering system in your email might have misidentified ...
Can I join an existing Company profile?
If the company you work for already has an active account with Twill, you can re...
I have been notified that a buyer has authorised me to book on their behalf. What should I do?
If you don't have an account with Twill or Maersk, you will need to sign up with...
I'm facing challenges logging in to Twill with my existing Maersk Account. What should I do?
Make sure you have followed the error message displayed on the sign-up window, a...
I didn´t receive the activate account email. What should I do?
The activation email is usually sent out 2-5 minutes after your sign-up on Twill...
I didn't receive the reset password email. What should I do?
In some cases, the spam filtering system on your email might have misidentified ...

Set up company profile

如何授权我的供应商代表我新建订舱?
登录后,单击右上角的用户名,然后选择“公司简介”。在“合作伙伴”选项卡中,您可以看到您的供应商。...
Can I manage my email notification settings?
Under each user profile the users will have the option to select or de-select wh...
Can I set the language of my choice?
You can select your prefered language out of the languages we currently support....
Can I add a new user to my Company?
In order to add a new user to your company, the person wishing to join should re...
What are the benefits of adding 'Warehouses' to my Company profile?
The warehouses can be either the pick-up places where your cargo needs to be loa...
What will happen when I add a new buyer or supplier to my company profile?
When you create your partner under the company profiles they will not be notifie...
What are the benefits of adding 'Partners' to my Company profile?
Your partners may play a vital part in your shipment's journey depending on who ...
Can I change my username?
You are not able to change any details to your username....
What are the benefits of completing my Company profile?
When a new company signs up on the platform, we only ask for some initial inform...
What is a Company profile?
All companies on Twill have their own Company profile where they can manage a va...
Can I change the Company name in my profile?
You are not able to change the name of your company yourself....
Can I edit my Company profile?
You are able to request changes to the address details. Please reach out to our ...
What does it mean to be a supplier?
A supplier (also known as a shipper or consignor) is a person or a company respo...
What does it mean to be a buyer?
A buyer, also known as a consignee, is a person or a company responsible for pur...

Costs & Prices

最大可装运多大尺寸的货物?
40英尺集装箱装运,每个集装箱最多可装载 18 吨货物。...
我只想查看船期,不订舱。我应该怎么做?
要查看时间表或所需航线,您首先需要注册(注册免费)。...
Twill特为要哪些信息来处理我的订舱?
通过我们易用的平台,只需几步即可为您的货物订舱。...
通过Twill特为运送货物,我可以选择哪些定价类型?
在搜索您选择的始发地和目的地或固定价格时,您可以利用我们提供的具有竞争力的即时价格……...
注册Twill特为账户需要任何费用吗?
注册Twill特为平台完全免费。在我们的网站上注册,然后按照激活电子邮件中的步骤进行操作。...
线上的运费可以协商吗?
Twill特为的运费费率不可协商。平台会自动更新最佳运费,并为您提供装船和集装箱优先级。...
Will I be able to receive prices without signing up?
All our prices are instantly available on the platform. In order to give you a d...
How do I see prices?
All our prices are instantly available on the Twill platform and will immediatel...
Can I apply for credit?
Yes, once you have signed up and become an active Twill customer, you will be ab...
Does Twill contact the supplier to arrange delivery of the goods?
During the booking process you are asked to provide the necessary documents and ...

Contact Us

如何知道谁是我的专属客户服务伙伴?
You cannot select a single dedicated person, but in exchange we give you several...
我可以通过哪些渠道联系客户服务团队?
You can reach out to our Twill Customer Care team via our online chat, email or ...
What is the fastest way to get in contact with Twill's Customer Care team?
You can reach out to us on Online Chat to receive instant support from our 24/7 ...