订舱

Two-way commitment

什么是双向承诺?
如果我们未能在预定出发日期之前或之后的3天内装载您的货物,我们将给您赔偿。...
What happens if Twill delays my shipment?
If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
What happens if I cancel my shipment?
If the container(s) or the shipment is cancelled up to 7 days before vessel depa...
What happens if Twill cancel my shipment?
If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
What happens if I delay my shipment?
If you fail to meet the port deadline or cancel the container(s) within 7 days o...
How does the two-way commitment agreement work?
我们的双向承诺产品具有价格竞争力,并且还拥有装船保证以及在订舱取消和修改方面的有限灵活性。...
What happens if I cannot deliver my cargo to the port of departure on time?
如果您未能通知Twill特为取消部分或全部货物或未能交运部分或全部货物,则必须支付亏舱费。...

订舱确认书

How quickly will I know if my booking is accepted?
我们承诺尽快确认加更新订舱信息。您将通过我们的平台和电子邮件收到订舱通知。 ...
如何修改订舱确认书上的详细信息?
如果您需要修改订舱确认书,请通过twillsupport@maersk.com或www.twill.net上7天24小时随时可用的聊天工具与我们联系...
Can my buyers and suppliers also track the cargo?
Both buyers and suppliers can track a shipment by clicking on it in the platform...
Can I cancel a booking?
You can cancel your booking via our platform. Depending on the stage of your shi...
What if details are missing on my booking confirmation?
每份订舱确认书都包含您的货物运输计划的相关细节。它还包含了如何以及在何处提取空集装箱的信息。 ...
What could be the reasons for my booking confirmation not being released?
如果订舱确认书需要两天以上才能发出,常见原因是创建了新的合作伙伴,而我们还没有所需的公司详细信息。 ...
Can my buyers and suppliers also track my cargo?
买方和供应商都可以通过在Twill特为平台的“装运”选项卡中单击相关货物来追踪货物。...
Will my suppliers or buyers be informed about the booking I have placed?
在订舱过程中,您需要提供供应商或买家的联系方式,以便我们在订舱完成后立即通知他们。 ...
What do I need to pay attention to after I have placed my booking?
Depending on your role in the booking journey, you will have different tasks to ...
How long does it take to confirm a booking?
我们致力于尽快确认或更新所有订舱业务。 ...
How do I know if my booking is confirmed?
一旦您的订舱得到确认,您即可从平台获取一份包含货物运输计划相关细节的订舱确认书。 ...

Search schedules

找不到我需要的港口或门点,该怎么办?
如果您没有找到所需的提货港口或地点,请通过www.twill.net上的聊天工具联系我们7天24小在线的支持人员。...
我可以使用什么类型的集装箱或设备来装运我的货物?
有许多不同类型的集装箱和设备可用于装运您的货物。不同的集装箱可满足不同的需求……...
有哪些仓库点或港口组合可用?
在订舱流程中,您可以选择我们的即期价格或月度固定约价,并在150多个国家/地区和300多个港口的组合中进行选择。...
Can I place a booking from one country to another while my company is located in a different country?
Yes, you are able to place a booking where you and your company are located in a...
What does loading priority mean?
Our loading priority is an equipment and space prioritisation for your freight -...
Can I ship only individual pallets?
We always recommend to load your cargo on pallets before you load the cargo safe...
What is the maximum possible weight and size of cargo I can ship?
Each container type has a maximum weight limit you are allowed to load into the ...
Can I be certain there are containers available for my cargo?
We are not able to guarantee equipment on our vessels for 100% of our bookings....
Can I be certain there is space available for my cargo?
We are not able to guarantee space on our vessels for 100% of our bookings - as ...
How do I place a booking on behalf of another company?
If your are authorised to place bookings on behalf of your buyers, you will be a...
Does the loading priority apply for transshipments as well?
Yes, the loading priority applies for all vessel loadings....
What does country of origin in shipping mean?
The country of origin refers to the country of manufacture, production, or growt...
What does 'Import' and 'Export' mean?
When selecting 'Import', this indicates that you are located at the destination ...
Can I book inland transportation as a standalone service?
We currently do not offer the ability to book inland transportation only without...
What container types can I book with Twill?
We currently offer dry cargo in 20 foot - 40 foot - 40 foot (High Cube) and 45 f...
What if I'm not sure which 'Port' or 'City' to choose?
We will help you out by displaying the ports that are nearby within a radius of ...
Can I decide the mode of inland transportation for my cargo?
You currently cannot select which type of transportation mode you would like to ...
When searching 'From' and 'To' what is the difference between 'City' and 'Port'?
When you start your search you can choose the length of the transportation you w...
What does 'Port' and 'City' mean?
When you see the label 'PORT' that means the start or end point of your cargo wi...

Compare prices

What is a daily rate?
Our daily rates are dynamic prices which are subject to daily changes. Using our...
Will I always see a price for every search I make?
In the case that we are not able to offer you a price for the search combination...
What is a monthly fixed rate?
By signing a monthly fixed rate for a specific trade lane you can book and pay a...
Can I negotiate the prices I see online?
All our prices are instantly available on the platform and will immediately appe...
Does my price include free time in the form of demurrage?
In our price comparison page you will be able to see which standard free time de...
Can I use all Incoterms?
Twill特为符合所有Incoterms,但我们尚不能提供保险。...

Pre-booking

If I cancel the 'Reserve your shipment' / 'Pre-booking' will I be invoiced with a cancellation fee?
We offer free cancellation until we send out the booking confirmation....
What happens if my expected pick-up date is surpassed without a price being available?
We aim to offer prices in every case, but sometimes due to practical reasons it ...
When can I expect to be notified around price availability?
We respect your time and do not send unnecessary emails. We will send you the pr...
Does a 'Reserve your shipment' / 'Pre-booking' guarantee space?
Reserve your shipment / pre-booking notifies you when we have the prices for the...
Can I cancel the 'Reserve your shipment' / 'Pre-booking' if I do not agree with the offered price?
Yes, you can reject the prices offered on the pre-booking and the pre-booking wi...
What does it mean to 'Reserve your shipment' or 'Pre-book'?
We aim to offer you prices for every search you make, but sometimes it is not po...

Additional charges

Can other charges occur that are not displayed when booking?
The price we display on the platform during your booking journey is the price yo...
Can I see a full breakdown of all the transportation costs I need to pay?
During the booking journey, we will display the total cost of transportation you...
Will I be able to see additional charges that have been included in my total booking cost?
You will be able to see what you can expect to be invoiced and what your partner...

Cargo details

订舱时,对于集装箱类型或货物品名是否有任何限制?
通过Twill特为,您可以采用20-40-45(HC)干箱集装箱,为干货订舱。您不能为温控货物或危险货物订舱。我们目前不提供拼箱和超限箱运输服务。...
你们能承接个人物品的运输吗?
我们承接个人物品运输,但前提是由公司订舱,并且没有特定国家/地区的限制。...
Can I ship cargo that needs to be kept at a specific temperature?
We can currently not accept any types of cargo that is in requirements of temper...
Do I need to input the accurate cargo weight and volume at the booking stage?
During the booking process we will ask you to inform us about estimated cargo we...
Can I insert my own internal reference Purchase Order number in my bookings?
During the booking process you will be able to insert your own internal referenc...
Which commodity types can I ship?
We allow a large variety of commodity types to be loaded in our dry containers a...
Do you allow the shipment of dangerous cargo?
We do not accept any shipment containing cargo hazardous cargo, also know as dan...
Can I still book if I am not sure about the cargo details?
During the booking process we will ask you to select the type of commodity you w...

Company details

Can I get a booking confirmation without completing my company profile?
Until we have the required details requested in the completion of your company p...
Can I book if I do not have a company?
We only allow VAT registered companies to place bookings. ...
What will happen after I fill in my company details?
Once we have received the requested company details, we initiate a vetting and c...
Why do I need to insert my company details?
If you have not completed your company profile before you start booking, we will...

Supplier and buyer details

Can I edit contact details after the booking?
We will use the details that you have inserted during the booking journey....
Can I edit my partner's details after the booking?
We will use the details that you have inserted during the booking journey....
What if I do not want to show contact details?
We require contact details and information for both supplier and buyer, so we ma...
Why do you need my partner's details?
After the booking has been placed, there is a series of actions that both a supp...
Will my partner's details be saved?
If you created a new partner during the booking journey, we will automatically s...