订舱
Two-way commitment
- 什么是双向承诺?
- 如果我们未能在预定出发日期之前或之后的3天内装载您的货物,我们将给您赔偿。...
- What happens if Twill delays my shipment?
- If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
- What happens if I cancel my shipment?
- If the container(s) or the shipment is cancelled up to 7 days before vessel depa...
- What happens if Twill cancel my shipment?
- If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
- What happens if I delay my shipment?
- If you fail to meet the port deadline or cancel the container(s) within 7 days o...
- How does the two-way commitment agreement work?
- 我们的双向承诺产品具有价格竞争力,并且还拥有装船保证以及在订舱取消和修改方面的有限灵活性。...
- What happens if I cannot deliver my cargo to the port of departure on time?
- 如果您未能通知Twill特为取消部分或全部货物或未能交运部分或全部货物,则必须支付亏舱费。...
订舱确认书
- How quickly will I know if my booking is accepted?
- 我们承诺尽快确认加更新订舱信息。您将通过我们的平台和电子邮件收到订舱通知。 ...
- 如何修改订舱确认书上的详细信息?
- 如果您需要修改订舱确认书,请通过twillsupport@maersk.com或www.twill.net上7天24小时随时可用的聊天工具与我们联系...
- Can my buyers and suppliers also track the cargo?
- Both buyers and suppliers can track a shipment by clicking on it in the platform...
- Can I cancel a booking?
- You can cancel your booking via our platform. Depending on the stage of your shi...
- What if details are missing on my booking confirmation?
- 每份订舱确认书都包含您的货物运输计划的相关细节。它还包含了如何以及在何处提取空集装箱的信息。 ...
- What could be the reasons for my booking confirmation not being released?
- 如果订舱确认书需要两天以上才能发出,常见原因是创建了新的合作伙伴,而我们还没有所需的公司详细信息。 ...
- Can my buyers and suppliers also track my cargo?
- 买方和供应商都可以通过在Twill特为平台的“装运”选项卡中单击相关货物来追踪货物。...
- Will my suppliers or buyers be informed about the booking I have placed?
- 在订舱过程中,您需要提供供应商或买家的联系方式,以便我们在订舱完成后立即通知他们。 ...
- What do I need to pay attention to after I have placed my booking?
- Depending on your role in the booking journey, you will have different tasks to ...
- How long does it take to confirm a booking?
- 我们致力于尽快确认或更新所有订舱业务。 ...
- How do I know if my booking is confirmed?
- 一旦您的订舱得到确认,您即可从平台获取一份包含货物运输计划相关细节的订舱确认书。 ...
Search schedules
- 找不到我需要的港口或门点,该怎么办?
- 如果您没有找到所需的提货港口或地点,请通过www.twill.net上的聊天工具联系我们7天24小在线的支持人员。...
- 我可以使用什么类型的集装箱或设备来装运我的货物?
- 有许多不同类型的集装箱和设备可用于装运您的货物。不同的集装箱可满足不同的需求……...
- 有哪些仓库点或港口组合可用?
- 在订舱流程中,您可以选择我们的即期价格或月度固定约价,并在150多个国家/地区和300多个港口的组合中进行选择。...
- Can I place a booking from one country to another while my company is located in a different country?
- Yes, you are able to place a booking where you and your company are located in a...
- What does loading priority mean?
- Our loading priority is an equipment and space prioritisation for your freight -...
- Can I ship only individual pallets?
- We always recommend to load your cargo on pallets before you load the cargo safe...
- What is the maximum possible weight and size of cargo I can ship?
- Each container type has a maximum weight limit you are allowed to load into the ...
- Can I be certain there are containers available for my cargo?
- We are not able to guarantee equipment on our vessels for 100% of our bookings....
- Can I be certain there is space available for my cargo?
- We are not able to guarantee space on our vessels for 100% of our bookings - as ...
- How do I place a booking on behalf of another company?
- If your are authorised to place bookings on behalf of your buyers, you will be a...
- Does the loading priority apply for transshipments as well?
- Yes, the loading priority applies for all vessel loadings....
- What does country of origin in shipping mean?
- The country of origin refers to the country of manufacture, production, or growt...
- What does 'Import' and 'Export' mean?
- When selecting 'Import', this indicates that you are located at the destination ...
- Can I book inland transportation as a standalone service?
- We currently do not offer the ability to book inland transportation only without...
- What container types can I book with Twill?
- We currently offer dry cargo in 20 foot - 40 foot - 40 foot (High Cube) and 45 f...
- What if I'm not sure which 'Port' or 'City' to choose?
- We will help you out by displaying the ports that are nearby within a radius of ...
- Can I decide the mode of inland transportation for my cargo?
- You currently cannot select which type of transportation mode you would like to ...
- When searching 'From' and 'To' what is the difference between 'City' and 'Port'?
- When you start your search you can choose the length of the transportation you w...
- What does 'Port' and 'City' mean?
- When you see the label 'PORT' that means the start or end point of your cargo wi...
Compare prices
- What is a daily rate?
- Our daily rates are dynamic prices which are subject to daily changes. Using our...
- Will I always see a price for every search I make?
- In the case that we are not able to offer you a price for the search combination...
- What is a monthly fixed rate?
- By signing a monthly fixed rate for a specific trade lane you can book and pay a...
- Can I negotiate the prices I see online?
- All our prices are instantly available on the platform and will immediately appe...
- Does my price include free time in the form of demurrage?
- In our price comparison page you will be able to see which standard free time de...
- Can I use all Incoterms?
- Twill特为符合所有Incoterms,但我们尚不能提供保险。...
Pre-booking
- If I cancel the 'Reserve your shipment' / 'Pre-booking' will I be invoiced with a cancellation fee?
- We offer free cancellation until we send out the booking confirmation....
- What happens if my expected pick-up date is surpassed without a price being available?
- We aim to offer prices in every case, but sometimes due to practical reasons it ...
- When can I expect to be notified around price availability?
- We respect your time and do not send unnecessary emails. We will send you the pr...
- Does a 'Reserve your shipment' / 'Pre-booking' guarantee space?
- Reserve your shipment / pre-booking notifies you when we have the prices for the...
- Can I cancel the 'Reserve your shipment' / 'Pre-booking' if I do not agree with the offered price?
- Yes, you can reject the prices offered on the pre-booking and the pre-booking wi...
- What does it mean to 'Reserve your shipment' or 'Pre-book'?
- We aim to offer you prices for every search you make, but sometimes it is not po...
Additional charges
- Can other charges occur that are not displayed when booking?
- The price we display on the platform during your booking journey is the price yo...
- Can I see a full breakdown of all the transportation costs I need to pay?
- During the booking journey, we will display the total cost of transportation you...
- Will I be able to see additional charges that have been included in my total booking cost?
- You will be able to see what you can expect to be invoiced and what your partner...
Cargo details
- 订舱时,对于集装箱类型或货物品名是否有任何限制?
- 通过Twill特为,您可以采用20-40-45(HC)干箱集装箱,为干货订舱。您不能为温控货物或危险货物订舱。我们目前不提供拼箱和超限箱运输服务。...
- 你们能承接个人物品的运输吗?
- 我们承接个人物品运输,但前提是由公司订舱,并且没有特定国家/地区的限制。...
- Can I ship cargo that needs to be kept at a specific temperature?
- We can currently not accept any types of cargo that is in requirements of temper...
- Do I need to input the accurate cargo weight and volume at the booking stage?
- During the booking process we will ask you to inform us about estimated cargo we...
- Can I insert my own internal reference Purchase Order number in my bookings?
- During the booking process you will be able to insert your own internal referenc...
- Which commodity types can I ship?
- We allow a large variety of commodity types to be loaded in our dry containers a...
- Do you allow the shipment of dangerous cargo?
- We do not accept any shipment containing cargo hazardous cargo, also know as dan...
- Can I still book if I am not sure about the cargo details?
- During the booking process we will ask you to select the type of commodity you w...
Company details
- Can I get a booking confirmation without completing my company profile?
- Until we have the required details requested in the completion of your company p...
- Can I book if I do not have a company?
- We only allow VAT registered companies to place bookings. ...
- What will happen after I fill in my company details?
- Once we have received the requested company details, we initiate a vetting and c...
- Why do I need to insert my company details?
- If you have not completed your company profile before you start booking, we will...
Supplier and buyer details
- Can I edit contact details after the booking?
- We will use the details that you have inserted during the booking journey....
- Can I edit my partner's details after the booking?
- We will use the details that you have inserted during the booking journey....
- What if I do not want to show contact details?
- We require contact details and information for both supplier and buyer, so we ma...
- Why do you need my partner's details?
- After the booking has been placed, there is a series of actions that both a supp...
- Will my partner's details be saved?
- If you created a new partner during the booking journey, we will automatically s...