订舱

Two-way commitment

什么是双向承诺？: 如果我们未能在预定出发日期之前或之后的3天内装载您的货物，我们将给您赔偿。...
What happens if Twill delays my shipment?: If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
What happens if I cancel my shipment?: If the container(s) or the shipment is cancelled up to 7 days before vessel depa...
What happens if Twill cancel my shipment?: If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
What happens if I delay my shipment?: If you fail to meet the port deadline or cancel the container(s) within 7 days o...
How does the two-way commitment agreement work?: 我们的双向承诺产品具有价格竞争力，并且还拥有装船保证以及在订舱取消和修改方面的有限灵活性。...
What happens if I cannot deliver my cargo to the port of departure on time?: 如果您未能通知Twill特为取消部分或全部货物或未能交运部分或全部货物，则必须支付亏舱费。...

订舱确认书

How quickly will I know if my booking is accepted?: 我们承诺尽快确认加更新订舱信息。您将通过我们的平台和电子邮件收到订舱通知。 ...
如何修改订舱确认书上的详细信息？: 如果您需要修改订舱确认书，请通过twillsupport@maersk.com或www.twill.net上7天24小时随时可用的聊天工具与我们联系...
Can my buyers and suppliers also track the cargo?: Both buyers and suppliers can track a shipment by clicking on it in the platform...
Can I cancel a booking?: You can cancel your booking via our platform. Depending on the stage of your shi...
What if details are missing on my booking confirmation?: 每份订舱确认书都包含您的货物运输计划的相关细节。它还包含了如何以及在何处提取空集装箱的信息。 ...
What could be the reasons for my booking confirmation not being released?: 如果订舱确认书需要两天以上才能发出，常见原因是创建了新的合作伙伴，而我们还没有所需的公司详细信息。 ...
Can my buyers and suppliers also track my cargo?: 买方和供应商都可以通过在Twill特为平台的“装运”选项卡中单击相关货物来追踪货物。...
Will my suppliers or buyers be informed about the booking I have placed?: 在订舱过程中，您需要提供供应商或买家的联系方式，以便我们在订舱完成后立即通知他们。 ...
What do I need to pay attention to after I have placed my booking?: Depending on your role in the booking journey, you will have different tasks to ...
How long does it take to confirm a booking?: 我们致力于尽快确认或更新所有订舱业务。 ...
How do I know if my booking is confirmed?: 一旦您的订舱得到确认，您即可从平台获取一份包含货物运输计划相关细节的订舱确认书。 ...

Search schedules

找不到我需要的港口或门点，该怎么办？: 如果您没有找到所需的提货港口或地点，请通过www.twill.net上的聊天工具联系我们7天24小在线的支持人员。...
我可以使用什么类型的集装箱或设备来装运我的货物？: 有许多不同类型的集装箱和设备可用于装运您的货物。不同的集装箱可满足不同的需求……...
有哪些仓库点或港口组合可用？: 在订舱流程中，您可以选择我们的即期价格或月度固定约价，并在150多个国家/地区和300多个港口的组合中进行选择。...
Can I place a booking from one country to another while my company is located in a different country?: Yes, you are able to place a booking where you and your company are located in a...
What does loading priority mean?: Our loading priority is an equipment and space prioritisation for your freight -...
Can I ship only individual pallets?: We always recommend to load your cargo on pallets before you load the cargo safe...
What is the maximum possible weight and size of cargo I can ship?: Each container type has a maximum weight limit you are allowed to load into the ...
Can I be certain there are containers available for my cargo?: We are not able to guarantee equipment on our vessels for 100% of our bookings....
Can I be certain there is space available for my cargo?: We are not able to guarantee space on our vessels for 100% of our bookings - as ...
How do I place a booking on behalf of another company?: If your are authorised to place bookings on behalf of your buyers, you will be a...
Does the loading priority apply for transshipments as well?: Yes, the loading priority applies for all vessel loadings....
What does country of origin in shipping mean?: The country of origin refers to the country of manufacture, production, or growt...
What does 'Import' and 'Export' mean?: When selecting 'Import', this indicates that you are located at the destination ...
Can I book inland transportation as a standalone service?: We currently do not offer the ability to book inland transportation only without...
What container types can I book with Twill?: We currently offer dry cargo in 20 foot - 40 foot - 40 foot (High Cube) and 45 f...
What if I'm not sure which 'Port' or 'City' to choose?: We will help you out by displaying the ports that are nearby within a radius of ...
Can I decide the mode of inland transportation for my cargo?: You currently cannot select which type of transportation mode you would like to ...
When searching 'From' and 'To' what is the difference between 'City' and 'Port'?: When you start your search you can choose the length of the transportation you w...
What does 'Port' and 'City' mean?: When you see the label 'PORT' that means the start or end point of your cargo wi...

Compare prices

What is a daily rate?: Our daily rates are dynamic prices which are subject to daily changes. Using our...
Will I always see a price for every search I make?: In the case that we are not able to offer you a price for the search combination...
What is a monthly fixed rate?: By signing a monthly fixed rate for a specific trade lane you can book and pay a...
Can I negotiate the prices I see online?: All our prices are instantly available on the platform and will immediately appe...
Does my price include free time in the form of demurrage?: In our price comparison page you will be able to see which standard free time de...
Can I use all Incoterms?: Twill特为符合所有Incoterms，但我们尚不能提供保险。...

Pre-booking

If I cancel the 'Reserve your shipment' / 'Pre-booking' will I be invoiced with a cancellation fee?: We offer free cancellation until we send out the booking confirmation....
What happens if my expected pick-up date is surpassed without a price being available?: We aim to offer prices in every case, but sometimes due to practical reasons it ...
When can I expect to be notified around price availability?: We respect your time and do not send unnecessary emails. We will send you the pr...
Does a 'Reserve your shipment' / 'Pre-booking' guarantee space?: Reserve your shipment / pre-booking notifies you when we have the prices for the...
Can I cancel the 'Reserve your shipment' / 'Pre-booking' if I do not agree with the offered price?: Yes, you can reject the prices offered on the pre-booking and the pre-booking wi...
What does it mean to 'Reserve your shipment' or 'Pre-book'?: We aim to offer you prices for every search you make, but sometimes it is not po...

Additional charges

Can other charges occur that are not displayed when booking?: The price we display on the platform during your booking journey is the price yo...
Can I see a full breakdown of all the transportation costs I need to pay?: During the booking journey, we will display the total cost of transportation you...
Will I be able to see additional charges that have been included in my total booking cost?: You will be able to see what you can expect to be invoiced and what your partner...

Cargo details

订舱时，对于集装箱类型或货物品名是否有任何限制？: 通过Twill特为，您可以采用20-40-45（HC）干箱集装箱，为干货订舱。您不能为温控货物或危险货物订舱。我们目前不提供拼箱和超限箱运输服务。...
你们能承接个人物品的运输吗？: 我们承接个人物品运输，但前提是由公司订舱，并且没有特定国家/地区的限制。...
Can I ship cargo that needs to be kept at a specific temperature?: We can currently not accept any types of cargo that is in requirements of temper...
Do I need to input the accurate cargo weight and volume at the booking stage?: During the booking process we will ask you to inform us about estimated cargo we...
Can I insert my own internal reference Purchase Order number in my bookings?: During the booking process you will be able to insert your own internal referenc...
Which commodity types can I ship?: We allow a large variety of commodity types to be loaded in our dry containers a...
Do you allow the shipment of dangerous cargo?: We do not accept any shipment containing cargo hazardous cargo, also know as dan...
Can I still book if I am not sure about the cargo details?: During the booking process we will ask you to select the type of commodity you w...

Company details

Can I get a booking confirmation without completing my company profile?: Until we have the required details requested in the completion of your company p...
Can I book if I do not have a company?: We only allow VAT registered companies to place bookings. ...
What will happen after I fill in my company details?: Once we have received the requested company details, we initiate a vetting and c...
Why do I need to insert my company details?: If you have not completed your company profile before you start booking, we will...

Supplier and buyer details

Can I edit contact details after the booking?: We will use the details that you have inserted during the booking journey....
Can I edit my partner's details after the booking?: We will use the details that you have inserted during the booking journey....
What if I do not want to show contact details?: We require contact details and information for both supplier and buyer, so we ma...
Why do you need my partner's details?: After the booking has been placed, there is a series of actions that both a supp...
Will my partner's details be saved?: If you created a new partner during the booking journey, we will automatically s...