Help Center
All the resources you need to get the most out of our products and your logistic journey!
常见问题
- 注册Twill特为账户需要任何费用吗？
注册Twill特为平台完全免费。您只需单击右侧菜单中的“注册”按钮即可。添加您的详细信息、贵公司的详细信息，然后等待激活电子邮件。收到验证邮件后，验证您的帐户，然后您就可以开始使用并开始发货了。
- Twill特为在每个国家都提供清关服务吗？
我们在150多个运营国家/地区拥有专业人员，在全球300多个港口提供报关服务。如果我们提供了即时价格，您可以在订舱时直接核实，如有其他问题，请联系 twillsupport@maersk.com。
- What is Bill of Lading or Sea Waybill?
There are two main Bill of Lading (BOL) types that are being used universally in shipping:
The Bill of Lading is the primary document used in sea transport. The buyer (also referred to as the "consignee") must present the Bill of Lading to receive the cargo. The Bill of Lading is a physical document, except when a shipment uses Telex Release, where the Bill of Lading is sent digitally. A Bill of Lading functions as a contract of carriage, a transport goods receipt, and a document entitling its holder to the ownership of the cargo.
The Sea Waybill is the second most used document used in sea transport. With the Sea Waybill, the supplier (also referred to as the "shipper") releases ownership of the cargo to the buyer (also referred to as the "consignee") immediately. The buyer can pick up the cargo without presenting a document proving ownership. A Sea Waybill is proof of a contract of carriage and a transport goods receipt, but it does not entitle its holder to the ownership of the cargo.
- 什么是装运须知？
装运须知（简称SI）是一份提供货物详细规格的文件，如集装箱号、封条号、包装的确切数量、商品的HS编码等，文件中的说明用于创建您的提单或海运单。
- What will happen when I add a new buyer or supplier to my company profile?
When you create your partner under the company profiles they will not be notified of your action. However, if you then choose to select a certain buyer or supplier for your booking, they will be notified automatically that you have chosen them to play a role in your bookings. They may then be asked to sign up on Twill to perform certain actions. This will make sure the shipment goes smoothly and creates transparency for you in terms of seeing various deadlines, actions and statuses.