Shipping terms and updates

Twill

What is Twill by Maersk?
Twill is an end-to-end customer experience built to serve small and medium-sized...
What does Twill by Maersk mean?
Twill is an innovation supercharged by Maersk. We are part of Maersk Group and w...
When was Twill founded?
Twill was founded back in 2017 as a DAMCO innovation and is now part of Maersk G...
Is Twill a freight forwarder?
Twill is an innovation supercharged by Maersk, one of the world's largest and mo...

Current Shipping Situation

What will happen to my cargo if it is already loaded on vessels or discharged at a port in Ukraine or Russia?
Twill and Maersk have now stopped all vessel operations in Russia and service wi...
How are intercontinental rail services affected by the current situation?
Twill and Maersk do not accept any new bookings to any of the services, includin...
How long will these processes be in place?
Twill and Maersk have now stopped all vessel operations in Russia and service wi...
Can I ship cargo to or from Belarus at the moment?
No. Twill and Maersk, being responsible market participants, acting in complianc...
Are there any exceptions when it comes to shipping cargo to/from Russia?
No. Twill and Maersk have now stopped all vessel operations in Russia. For the d...
Can I ship cargo to/from Russia at the moment?
No. Twill and Maersk have now stopped all vessel operations in Russia. For the ...
Can I ship cargo to/from Ukraine at the moment?
At Twill and A.P. Moller – Maersk, we have been constantly evaluating the situat...
What is happening in shipping these days and why?
To find out more what is happening in shipping these days and why, please head o...
What are you doing to mitigate the impact this will have on global supply chains?
Together with Maersk, we are working hard to manage the impact of the current sh...
What happens to my cancelled booking if I already have picked up my container(s)?
Please reach out to our customer care team. They will support you in creating a ...
What is the current situation in shipping?
We are experiencing a challenging period for ocean freight. We are working hard ...
What are the latest ocean freight market trends?
Across the globe, most ports are facing operational delays, such as the Yantian ...
Where can I find information on the situation in shipping?
If you have any additional questions or concerns about this situation, please ge...
Why are we experiencing port congestion in the shipping industry?
Vessels do not reach ports when scheduled, as they face longer waiting times to ...
When will the current shipping situation go back to normal?
We will keep monitoring the situation and reviewing impacts from sanctions, with...
How will the new sanctions and export controls that are being applied to Russia affect my cargo already underway to Russia?
We are keeping a very close eye on developments with regards to sanctions and ma...
Can I ship/transport cargo from neighbouring countries of Russia that originates from Russia or is going to Russia?
Adhering to sanctions, such shipments must be treated as direct Russian shipment...
What are my options if I want to divert my cargo?
For cargo already on its way to Russia and Ukraine, that we are currently unable...
What is Foodstuff, Medical or Humanitarian goods?
Foodstuffs and medicines are for human and animal consumption and essential for ...
What is dual-use cargo?
Dual use items are items that are mainly used for commercial/civilian purposes b...
Where can I get help if my cargo is being affected?
If your cargo is affected by the current situation, one of our Twillers will rea...
Is the current shipping situation affecting other ports?
We are starting to see the effect on global supply chain flows resulting in unpr...
Where can I find more information about the current situation?
For more information about the situation in Ukraine and Russia, please visit Mae...

Logistics terms

What is a Letter of Indemnity (LOI)?
A Letter of Indemnity (LOI) is a document protecting the cargo owner from losses...
What is meant by consignee?
This person or entity is the shipment receiver and generally the owner of the sh...
What is meant by freight?
Freight is a term used to mean all the charges payable to the Carrier in accorda...
What does EXW in shipping mean?
EWX (Ex Works) means that the seller delivers when it places the goods at the di...
What is TEU?
TEU is an acronym used in logistics, which means 'Twenty Equipment Unit' or in o...
What is FEU?
FEU is an acronym used in logistics, which means 'Forty Equipment Unit'....
What is COD in shipping?
COD is an acronym used in logistics, which means 'Change of Destination'. With T...
What is LCL?
LCL is an acronym used in logistics, which means 'Less than Container-Load'. LCL...
What is Telex release?
Using the Telex Release service, you can send a Bill of Lading (BOL) in a digita...
What is CHB (Customs House Brokerage) and Customs Clearance?
CHB is an acronym used in logistics for 'Customs House Brokerage'. All goods tha...
What is COO in shipping?
COO is an acronym used in logistics, which means 'Change of Origin'. In Twill, o...
What is Cargo Haulage?
Cargo haulage refers to the whole or part of the ocean transportation of your ca...
What is FCL?
FCL is an acronym used in logistics, which means 'Full Container-Load'. This mea...
What is FFE?
FFE is an acronym used in logistics, which means 'Forty Foot Equipment'....
What does DIT in shipping mean?
DIT is an acronym used in logistics, which means 'Delay in Transit'. This indica...
What does DAP in shipping mean?
DAP (Delivered At Place) means that the seller is responsible for arranging carr...
What does FOB in shipping mean?
FOB means Free On Board and is one of the most used Incoterms. It is when the se...
What is sea freight?
Sea freight is a method of transporting large quantities of products via cargo s...
What is vessel dwell time?
The vessel dwell time is the time a ship spends at port securing the vessel, dis...
What is a port of discharge?
A port of discharge is a place where a vessel discharges or unloads some or all ...
What are sweeper vessels?
Sweeper vessels are dedicated vessels sent by international carriers for specifi...
What is container turnaround?
Container turnaround is when a container is returned empty to the specific locat...
What is duty drawback?
Duty drawback is the refund of customs duties, taxes and fees paid on imported i...
What is import duty?
Import duty is a tax collected on imports and some exports by a country's custo...
What is a customs broker?
A customs broker is a professional who provides expert services by arranging the...
What does importer of record mean?
The Importer of Record carries the legal responsibility for the initial valuing,...
How to calculate TEU?
A forty foot container is regarded as two twenty foot containers or 2 TEU (somet...
Who pays for FCA in shipping?
Under the Free Carrier, or FCA Incoterm, the buyer is responsible for all freigh...
What does FCA in shipping mean?
Free Carrier (FCA) means that the seller delivers the goods to a carrier or anot...
What are Incoterms in shipping?
Incoterms are rules, that define the terms of trade for the sale of goods all ar...
How long does ground shipping take?
Ground shipping can take from a few to several days depending on the point of or...
What does ground shipping mean?
Ground shipping means 'shipped by ground'. It refers to cargo that is delivered ...
What are freight costs?
Freight costs are also known as freight charges or freight rates. It is the amou...
What is freight shipping?
Freight shipping is the transportation of large shipments of goods transported d...
What is ocean transportation?
Ocean transportation is any movement of goods and/or passengers using seagoing v...
How to ship freight?
We know that it can be hard to tap into international trade when you are new to ...
How long does ocean freight take?
Ocean freight will likely take anywhere from 20-60 days, depending on where the ...
What is ocean freight?
Ocean freight is the method of transporting containerized cargo loaded onto vess...
What is shipping?
Shipping is the physical moving of good from one point to another, such as the m...
© 2022    Turfmarkt 107, 2511 DP Den Haag, The Netherlands