When can I expect to receive my invoice?
You will receive one or more invoices depending on the charges you are supposed to pay as per the booking details. You will receive the invoices for export charges five working days before departure. You can expect the destination charges seven days before arrival.
Sometimes, depending on the local regulation or our local setup, we also send separate invoices for inland haulage and customs clearance and other value-added services that you have requested at the time of booking/during shipment cycle.
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Can I apply for credit? Can I change my payable party after bookings are placed? Can I dispute my invoice if I disagree with what I've been billed? Can I request a physical invoice via mail? Can I request my invoice to be changed if some of the charges were supposed to be billed to my partner? Do I have to add the Bank account every time for the Refunds? What happens if my dispute is accepted? What happens if my dispute is rejected? What is a late payment fee? When can I expect to receive a resolution to my dispute? Why can I not select “Incorrect Payer” when I dispute during a partial payment?首次访问 Maersk.com?
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